EXAM

Q: What is included in an eye exam?
A: Our comprehensive eye exams include a complete health check of the eye: retinal check with dilation, glaucoma test, field of vision testing, plus the refraction test for your eyeglass prescription.

Q: How long does a typical eye examination take?
A: An eye exam typically takes 45-60 minutes. We are very thorough!

Q: Is your doctor an Optometrist or an Ophthalmologist?
A: Our eye doctor is an optometrist. An Optometrist is considered a primary eye care provider, skilled at prescribing glasses and various contact lenses. Optometrists are also trained to detect and diagnose eye diseases. Optometrists treat eye infections, inflammations, and perform specific ocular procedures, such as foreign body removal and punctal plug insertions. For most patients, an optometrist can address most of their visual needs. In cases where patients need further testing, we have a network of ophthalmologists who we can refer to depending on their needs, whether it's a retinal, glaucoma, corneal or cataract specialist.

Q: How often should I get my eyes examined?
A: You and your doctor should determine the eye exam schedule that best meets your eyecare needs. However, as a rule, you should not go beyond two years to have your eyes examined, and the recommended care is an eye exam every year. Those with a family history of eye diseases, diabetic patients and anyone whose general health is poor or who are taking medications that may have potential side effects on the eye, may need to have their eyes examined more often.

Q: When should my child have his or her first eye exam?
A: The American Optometric Association suggests that children should have their first regular eye exam at six months of age. Follow up exams should be done around age two to three because a child's visual system undergoes its most rapid development at this age and vision correction is most effective.

Q: Do you perform laser vision correction or LASIK?
A: We work with very well qualified surgeons who do excellent work. Since our office does not perform the surgery, we are in a very good position to give you unbiased information. After a thorough exam, we can discuss the variables that make a person a good candidate for the procedure, tell you if you are a good candidate or not, explain step-by-step how it works, what to anticipate, and how to tailor the prescription that will be best for you.

Q: Do you perform Ortho-K?
A: Yes, we do. Please see here for more information.

INSURANCE

Q: Can you bill my insurance?
A: In most cases we will be happy to bill your vision insurance on your behalf. We are participating providers for the following plans.

Q: Can I use my flex-spending or bill insurance on my own?
A: We will provide you with an itemized receipt that may accommodate you with this. We strongly recommend you first speak with your benefits representative to determine the best method of using your benefits.

Q: Will you explain what insurance benefits I'm entitled to?
A: Absolutely. We can do this either in person or just give us a call. We can also best advise you on how to maximize your benefits for glasses or contacts if you need both. We can calculate the various scenarios for you and let you decide which option you want to go with.

EYEGLASSES

Q: What frame lines do you carry?
A: The Eye Studio has carefully chosen our frame lines to deliver the latest in style and technology. Please visit our eyewear collections page for a list and description of the frame lines we offer!

Q: How much do eyeglasses cost?
A: There are many factors that determine the cost of a pair of eyeglasses. We focus on each of our patients own specific needs to build a pair of eyewear that is both functional and attractive. Frame prices vary due to a number of factors which include manufacturer and materials used. After an Optician has reviewed your prescription, we can offer lens and lens option pricing to meet your vision needs and budget.

Q: How long does it take to get my new glasses?
A: The typical turn-around time for a pair of eyewear is 7-10 business days, depending on the specifics of your order.

Q: Can you fill my outside prescription?
A: Yes, as long as the prescription is valid and not expired. We would be more than happy to check your insurance benefits for you as well to apply towards your eyewear purchase.

Q: Do you guarantee your products?
A: We stand behind everything we sell. All of our products carry the manufacturer's warranty against damage and defects. Because we are an authorized dealer, we can get parts for your eyewear if we don't have it in stock.

CONTACT LENSES

Q: Do you fit contact lenses?
A: Absolutely. From gas permeable, to soft, to bifocals, to color contacts, to daily wear disposables, to extended wear, to ones for astigmatism. There are more choices than ever! Our doctor can give you options, recommend the best type depending on your prescription and lifestyle and fit you with the most comfortable contacts you have ever had.

Q: I have trouble wearing contacts, are there options for me?
A: If you have trouble wearing contacts, you may simply be "hard-to-fit". Don't worry- it doesn't mean you can't wear contact lenses. Our doctor is very skilled at fitting "hard-to-fit" patients.

Q: Is there a separate exam required for contact lenses?
A: The contact lens exam is a special exam in addition to your routine eye exam. This special contact lens exam ensures the proper fit of your contacts and evaluates your vision with the contacts. This exam is frequently referred to as a "fitting & evaluation".

OTHER

Q: Why should I choose an independent practice?
A: An independent practice is not part of a large multiple group and is usually owned by the Optometrist providing the services to you. Research has shown that independent practices are seen to offer a more personal and expert service than the large national chains.

Q: Do you offer gift certificates?
A: We offer gift certificates up to any amount in twenty five dollar increments.